Frequently Asked Questions

Below is a listing of frequently asked questions. Please review the list for the answer to your question. If you have a question that isn't addressed below, please contact us.

HOARD Visitor FAQ's

Icon_question Are there any compliance issues with the cards I send through HOARD?

All of the suggested messages in the HOARD binder have been NASD compliance approved by the law firm of Quarles & Brady LLP.

Icon_question How do I get my clients into my HOARD database?

You can either import your clients into your database from an excel file or you can enter them manually.  HOARD has easy to follow instructions and technical staff on hand to assist you with any questions.

Icon_question Will my clients and prospects receive the same cards next year?

HOARD will provide new images and new messages each year so that the number of choices you have will continue to grow.

Icon_question Is my data safe?

We encrypt all transactions of login and account profiles using 128 bit secure socket layer transactions.  We use Thawte SSL 123 encryption and SSH encrypted protocol with a Debian firewall utilizing Shorewall with limited ports.

In addition, we use very secure platforms…the Debian Linux Operating system and Apache/SSL for the webserver.  Updates including, the Carnigie Mellon Computer Emergency Response Team and the Debian Security Advisory, are done daily against known exploits and a team of seasoned IT experts aggressively look for any unauthorized attempts to breach security.  I guess in plain language, we take security very seriously and invest a ton of money to keep it current with the latest security technology.  Keeping our information tight and protected is always first and foremost on our minds.

Icon_question Is my data shared or sold to anyone else?

Absolutely not.  HOARD takes the privacy of our users very seriously.  Your mailing list will exist on the Hoard system.  This list and any future lists will not be sold or shared with anyone.  If your company terminates their relationship with Hoard Client Systems, Hoard will return your mailing list to you as a .csv, or comparable, file.  

Icon_question What are the costs associated with the HOARD system?

The monthly subscription cost is $9.95.  Other than that, you simply pay per piece based on who you decide to send cards to.  All prices for our mailing pieces include the printing, postage and mailing.  Our jumbo postcards are $1.49, our formal greeting cards (5x7 folded with matching envelope) are $1.99 and our articles (2 page article with a handwritten note) mailed in a #10 envelope are $1.19.  

 

Icon_question If I sign up, how long is my commitment period?

HOARD has no commitment period.  You simply pay as you go for the cards that you send.

Icon_question What are the start up costs?

The only start up cost is $99.99 which covers the shipping and handling to get your HOARD digital pen and binder to you.  This price includes the return postage to send the pen back to us when you are finished writing your messages with the pen.      
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